Complaints Policy
Leadgen Brigade Ltd
Last updated: 1st July 2026
We aim to provide a high standard of service, but if something has gone wrong we want to know and put it right.
1. How to make a complaint
You can complain by:
- Email: complaints@leadgenbrigade.com
- Post: Leadgen Brigade Ltd, 306 Victoria House, Victoria, Mahé, Seychelles
Please include: your name and contact details; the company you represent (if applicable); what happened and when; and what outcome you are seeking.
2. What happens next
- Acknowledgement — we will acknowledge your complaint within [3] working days.
- Investigation — your complaint will be reviewed by a director not directly involved in the matter where possible.
- Response — we aim to provide a full written response within [14] working days. If we need longer, we will tell you why and give a revised timescale (no more than [28] working days).
- Escalation — if you are not satisfied with our response, you may ask for the matter to be reviewed by a director, who will respond within a further [14] working days. This is our final response.
3. Complaints about marketing communications
If your complaint concerns marketing messages from us, we will suppress your details from future marketing immediately upon receipt of the complaint, regardless of the outcome of any investigation. You can also opt out at any time using the unsubscribe link in any email or by replying STOP to any SMS/WhatsApp message.
4. Complaints about personal data
If your complaint concerns how we have handled your personal data, it will be treated as a data protection complaint and handled. You have the right at any time to complain to the UK Information Commissioner's Office:
- ico.org.uk/make-a-complaint
- 0303 123 1113
You do not need to complain to us first, though we would welcome the opportunity to resolve the issue.
5. Complaints about advertising
If your complaint concerns the content of our advertising, you may also refer the matter to the UK Advertising Standards Authority (asa.org.uk).
6. Record keeping
We keep a record of all complaints and their outcomes for [2] years to help us improve our service.